Ola Cabs / Ani Technologies — Ola charged twice and driver fraud

Ola keeps on closing issues without resolving them. They have worst customer service and fraud drivers.
On 5th Jan 2023, Ola Driver showed some OTP related issues while I was in hurry to reach airport. He then still took me through manual trip and took Rs 1383 which was showing in his screen. Later when I checked, Ola approved the trip OTP later and charged again Rs 1156 through Ola postpaid.
I have raised complaint same day, they asked for Account details in mail after I provided proof, but it has been almost 2 weeks and I didn't get my refund or any mail from Ola. They are not even responding to my follow up mails.
I don't know how to complaint about this Fraud drivers Ola has who Scam customers and Ola do nothing about them.
I want my refund processed ASAP else I will keep on raising complaints everywhere I could and will share this scams in every platform. Attached are the email snapshot and the Fraud driver.