Ola Cabs / Ani Technologies — Overcharged because of Driver's error

CRN[protected]

I booked this cab from Lodha Upper Thane to Mulund Vaishali Nagar. 3 o[censored]s were traveling, my mother, brother and i. We got down at a temple near vaishali nagar. Unfortunately, the driver didn't stop the ride and he drove all the way to Juhu. I realised after i was charged a huge amount of Rs. 967 as opposed to Rs. 352 that was shown at the time of booking the cab.

When I raised this to Ola, they confirmed it with the driver who lied to them saying 2 o[censored]s dropped at mulund and he 1 travelled to Juhu which is completely incorrect. Ola said that this is their only procedure. They didn't have any answer when I asked him, why didn't the driver insisted on changing the location? And if I can provide any proof that he was lying..

To my dismay, Ola has refused to refund and this is such a shame for a company like Ola to not have a proper procedure. I definitely feel betrayed.

Veena Acharya
acharya.[protected]@gmail.com.