Ola Cabs / Ani Technologies — Paid in cash and also got deducted from ola money postpaid

CRN :- [protected]
Trip Date :- 27 October 2022

I took a trip from Delhi airport to Pratapnagar on 27th oct 2022 and the bill amount was 767. After the ride driver told me that he will only take cash so I paid him the bill amount in cash and he told me that he will complete the trip from his end as paid. But now I can see that OLA has charged that 767 amount in my ola money postpaid which is due on 4th December 2022.

Why should I pay late fee for the amount that got debited again even after paying through cash?

I am trying to raise a complaint on the app but it always says an error occurred. please see the attached screenshots.

I ask you to verify this soon and waive off 767 rupees of my postpaid wallet as my time is running out.