There are frequent trip cancellations by the cab drivers when we book the cab from Ola app from Mumbai airport. This is so frequent that we do not get a cab even after 3-4 cancellations or approaching the Ola duty manager at the airport.
When we land at the airport after busy travel, we are sometimes running out of battery of our mobile. The cab driver accepts the booking and spends time re-fueling his cab. Thereafter he calls us to check on the destination and thereafter he cancels the cab if the destination is not of his convenience.
Fail to understand that whether the cab service is for the convenience of the users or works on whims and fancies or convenience of the drivers?
If the destination is not of the driver's choice why is he accepting the trip and keep the customer waiting only to cancel the trip eventually?
Is the driver being held responsible or penalized for arbitrary cancellation of trip after accepting the trip and keep the customer waiting the way the customer is penalized if he / she cancels the trip?
How is a customer compensated for such random cancellations by the driver(s) and for the loss of his time and money (due to rise of the fare during next booking after cancellation)?
There is absolute chaos at the airport at the Ola counter. Is Ola doing something to reduce the pain that their customer goes through?
I have noted the mobile number of such a driver when he canceled the trip yesterday night from Mumbai airport . His number is [protected]
Hope to get a rational reply or response on this complaint Was this information helpful? | 
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