Ola Cabs — Driver Deta

Address: Chennai, Tamil Nadu

This is a mail sent to OLA cabs yesterday, I am just replicating the same. Thank you very much for letting me and my friends reach home after 40 mins we intended to. Your executive, Mr. Arun (Customer Service executive), Bengalooru, revealed these facts. 1. We don't have contact with the auto drivers. 2. We recommend you to send a mail to "so and so" id to register a complaint. 3. All my managers are busy right now so they cannot talk to you. These facts were revealed after my contemplation that two of their have obliged to take us home and yet failing to do so. Your executive says they have no idea what the auto drivers are up to. (ref: recorded convo. between +[protected] and counterpart, around 2230,[protected] I put forth a scenario. I am a lady looking for a commute. Here I am booking an OLA auto. This guy rapes me. What will be your response? Same response? Will you say I don't know the driver? You do know that you will be out of business. In today's world, Samaritans like you and me, dictate the rules. I ask you one thing, What kind of power you must have projected to your employees, to bear the fact that, they are superior than others? All you think about is money, isn't it? What is the purpose of the facility to book autos then? To humiliate ourselves? 1. I want my time to be compensated. Either by free rides or value of those minutes. I hope you would have calculated the value of a minute by now. 2. I also demand you to stop the Android auto booking services ASAP, unless and until you know the details of each and every driver we select through your app. I WON'T LET MY SISTER / MOTHER / GIRLFRIEND TO COMMUTE THROUGH YOUR SERVICES UNTIL YOU GATHER DETAILS OF ALL THE DRIVERS YOU HAVE EMPLOYED. I also made a complaint through phone, the tracking number for the same is 290889. To make things worse, I haven't heard from [protected]@olacabs from the time I made this complaint.