Ola Cabs — Pathetic service & non-performance

Address: Bangalore, Karnataka

I had booked a cab with ola cabs bangalore vide their CRN60673299 for a trip from Vijayanagar to International Airport on[protected] for time 12.30 pm. No driver reported till the said time. On calling OLA I was told abruptly that there was a technical issue and and the drivers could not be contacted and the matter would be resolved in 10 mts.Time elapsed and no call came.I again called and was told issues were being faced and more time was reqd. On asking to speak to the supervisor one Mr. Farook came on the line with a standard apology and wanting another 10-15 mts. Again time passed and this time Mr.Farook called me and informed that drivers had been located and my ride could be enabled in an hour's time. How ridiculous and callous you can get was demonstrated by Ola. Imagine going to the airport was like a casual jaunt to them.I had to Report for my Flight before 2.15pm and the time was already 1pm. Somehow I succeeded to catch a taxi by paying 1000Rs + and just about managed to check in before the flight was closed. Ola cannot even realise the anxiety and stress that I had to undergo travelling such a long distance in Blr. traffic.
Icing on the cake was, to date, Nobody has even bothered to check on status or tender an apology. I guess Ola doesn't give a damn and shameless as we are we let them get away with such PATHETIC behaviour/service.