1. On 4/4/2022, I linked my Amazon Pay account that had a balance of Rs.1000/- to the Ola app. On the same day, around 5.00pm, I booked an auto (with Amazon pay selected in Ola App for payment) which got subsequently cancelled as the driver did not respond. After the cancellation, I see that Amazon pay account's balance reduced to Rs.847/-. Why was the amount deducted from my Amazon Pay account when I haven't taken any rides? Opening balance of my Amazon pay account before booking the above ride ('CRN [protected]') was Rs.1000/-. After the ride was cancelled, it became Rs.847/-. Why did ola deduct Rs.153/- from my Amazon pay wallet?
2. On 17/3/2022, my opening balance of Ola wallet was 459/-. I took a ride during the morning (CRN [protected]) and paid it through ola postpaid. During evening I tried to book another ride but were continuously been cancelled by the driver. After that I cleared my Postpaid dues of 165/-. Now when I check my ola wallet account, it shows 129/-. Where did the balance amount 165/- go? Provide my ola account's full statement starting from the date the ola account was opened till date in excel or PDF format.
I raised around 10 tickets so far in Ola customer support but I always got stock replies without solution.
Please investigate into the matter properly and resolve the issue.
Email id linked to ola account is mahi.[protected]@gmail.com Was this information helpful? | 
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