Ola Cabs — Very Poor experience from Ola Cabs

Address: Pune, Maharashtra

We booked a cab on 05Dec14 on Internet website as the call center told us that their systems were down after keeping us on hold for very long .. I was supposed to be picked up on 06thDec at 5:15 AM for airport drop .. I received a message in the morning that the taxi could be late by 30 minutes ... quite bad considering that I could miss my flight because of this delay .. The driver finally came at 5:35 and we immediately boarded his car .. hardly some distance from our house .. the driver was stopped by the Cantonment toll person .. as he had not paid toll .. he then got into a big argument with the Toll person and we were left stranded as he went with him to the chowkey some 100 meters away .. we waited for 10-15 minutes ..he then came back with the toll person and wanted us to pay the fine of Rs 200 to the toll person .. which we refused .. he then continued his altercation with the toll person .. we were panicking with the delay .. we hailed an auto rickshaw (fortunately in the early morning) and left for the airport. Today we have returned from our trip and we find a invoice from Ola cabs in our mail box for Rs 154 .. of which 100 rupees is the minimum charge and Rs 54 is waiting charges for the driver .. I find this ridiculous .. Instead of apologizing and understanding why such a thing has happened they are presenting a bill and that too for waiting time .. when we had to wait for their misdemeanors! I had tried calling Ola Cabs from airport on their 24x7 phone to complain about this incident .. and no one picked up the call in the call center for almost 5-7 minutes .. very poor serivces and processes .. I will never book with Ola cabs again.