Ola — OLA Drivers doesnt accept OLAMoney postpaid / Driver collected payment through phonepe / OLA Postpaid also deducted fare.

THis has become a major issue by OLA postpaid in many parts of India that the ola drivers dont accept ola postpaid. They want cash payment or online transfer. whereas ola pushes for payment through customer side. In between Ola and the driver, customer becomes a victim.

Similiar thing happened with me yesterday. summarised below:-

1. Ola deducted money (Screenshot attached.
2. Driver was not accepting olamoney postpaid payment which was deducted from my olamoney postpaid account.
3. Driver was asking to recollect the money from ola customer care, which i tried many times but the customer care was not connecting through, which became a primary reason for posting this complaint in consumer complaint forum as a record. which is not solved until now.
3.Driver collected phonepe payment + 50 rupees toll charges totalling to 919 rupees ( payment screenshot attched).
4. OLA Drivers and OLA are in constant scuffle regarding OLAMONEY. This is an internal matter between OLA and its drivers where the customer becomes the victim.