| Address: 119 7th cross, parisutham nagar, Thanjavur |
| Website: www.olacabs.com |
Date of Incident : March 25 2022
Ola booking Reference number : CRN [protected].
Description of incidents :
I had a ride in OLA from Hyderabad airport to Secunderabad on March 25 2022. CRN [protected]. The total charges for the ride is R1264.00.
I have paid entire amount through cash to driver as he requested for cash.
Now I am getting a message from Ola that you have paid Rs 264 in cash and Rs 1000 through Ola money, so please pay Rs1000.
First of all I am not sure How this Ola money has been activated. When I ask Ola customer care this is a default option and you need to change the option if you want to pay through cash.
Please review the ola app and if you see there will be a small icon (attached the picture for reference ) in bottom of the app, which no body can identify.
Its been never informed to customer that there is an option available as ola money.
I am not sure how without informing customer how they can give a credit to customer.
When I raised a customer complaint to Ola they are mentioning we checked with driver and he confirmed you paid only Rs264 so you need to pay charges to Ola money and they are asking do you have any evidence.
Resolution :
Requested to refund the money and take severe action against Ola.
I humbly request to avoid these kinds of frauds and taken action on OLA.
These ola money should be regularized formally. Its like a credit card. Assume if they started taking money like this from each customers 100Rs they can make a big fraud like chit funds.
Attached is few of the reference from google as well and this is not only me who got cheated and there were multiple customers getting impacted.
https://www.mouthshut.com/product-reviews/Ola-Money-reviews[protected]#:~:text=O...⇄ paid%20him%20extra%2020%20rupees).
I humbly request to take action on this.
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