Ola — Ola postpaid late charge fined when their app for payment is not working

Address: NAVI MUMBAI

I have been using ola money postpaid recently, and paid bills timely. This month ola bill raised with amount rs. 3935, but app for payment is not working. Proper channel is not available to raise complaint, even after rasing the complaint ola didn't respond and lagged the issue. Even without resolving started chargin late fine rs. 250.
Forced to pay 4185 to use the ola service. Cab is essential for me to travel and left with no other option paid rs. 4185. Surprisingly, after my due date crossed, app started working fine.
Kindly resolve.,

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