Ola — Ola refund

CRN [protected]..i took ride from ggn to akshardham and paid online..but after
ride ends ola driver forced me to pay cash..there was no option to contact ola..I
paid cash..i contacted ola support and its now 6 months and they have not
initiated refund..they call me once every month and provide me fake promise of
refund(attached snapshot) ..since many weeks there is no call or email from
there end.. i wasted my 6 months, recharged my regd number just to call them
and wasted my 1000 rupee till not just to get refund of 500 rupee..they r playing
with me and they r a fraud medium to stole money..i want to file case against
them and wanted my money back asap with all my expences and compensation
for wasting approx half a year.