Ola — Paid in cash still showing on my app pending

I selected the payment mode Google pay while booking but while paying my google pay was not working so I paid in cash. I called the driver he is saying mere side se clear nai hua toh me q clear Karu meko ola se paisa hi nai aaya.. I told him if i paid in cash then why you need to wait for ola cash, clear my due because I cannot book my further ride I told the guy. Then I told him I will complain he said ok do.