Omaxe — rude, and unprofessional behavior by customercare team

Address: The Lake Chandigarh

The customer care representatives, particularly the female staff, have demonstrated a lack of professionalism.
They never reply to my emails, never have any information about the ongoing work and do not want to inquire themselves, even though it is their job, but instead ask us to make calls to other team personnel, who then tells us to contact other person or Customercare Realation team, as they are not responsible for that issue. In short, they misguide us many times and always quickly hang up the phone. They seem unintrested in understating or resolving the problems presengted to them. The team members apear to be inadequately trained and unaware of their responsibilities. Basic queries are often met with confusion, and there is a clear lack of accountiability.