Infibeam.com — Product not delivered

Address: Saharanpur, Uttar Pradesh

I am Garv Chhabra from Saharanpur. I placed an order for 5 sets of books on Infibeam and its order no. is 11201306 placed on date: 11th July 2013 for Rs.1,990.00. The amount was paid to the company in advance through Credit Card. As per INFIBEAM company the packet was sent to courier co. – Infibeam Logistics and the tracking no. is IBKLKTOL29531 on 17th of July and it was supposed to be delivered to me on 23rd of July 2013.
From 23th of July evening I have been repeatedly calling the co. to know the whereabouts of the packet, but the co. is so busy that it is not taking the complaint and is least bothered to solve it. I called them thrice on their Customer Care No.[protected] and even mailed them but all in vain.
Now I request Consumer Forum to get my Payment Back and take the proper action against the Company so that no other consumer gets duped again by such type of companies.
Regards
Garv Chhabra
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