By mistake some of my Ticket Restaurant Coupons spoiled, it went in washing machine during trouser washing it was wet, communication sent to Complaint on [protected]@edenred.com explained them with scan copy of coupons, Please find below the reply after various email.
Dear Mr. Ramparia,
With reference to your e-mail below, we have checked with our concern team and would like to inform you that damaged vouchers cannot be replaced.
Hence, we had asked for a scan copy of the vouchers to see the barcode and we have confirmed that the barcode is readable and the vouchers can be redeemed at the outlets.
You can carry a copy of this e-mail and show the affiliate and they may accept your vouchers. In case, you face any problem in redeeming the vouchers in our affiliated networks you can give us a call from the outlet itself.
I have tried at no of places but nobody is ready to accept tried to call them from the affiliates but during those time either call kept on hold or no reply. I request them to replace the same but they are not ready to do so.
Fail to understand here if our currency notes are damaged than either bankers are there to replace or RBI is replacing the same. Than how these people are denying to replace it is there product and we are asking at the same time validity of the coupon is[protected].
Please do write me for any further clarification on d.[protected]@hotmail.com Was this information helpful? | 
I am age 47 residing in Vile Parle, Mumbai and working in a Private Company, as a salary component we are getting Ticket Restaurants every month Rs. 2, 200/=. Through an oversight some of my coupons laying in pocket while washing, so those coupons damaged.
I tried to use it but everyone has refuse to accept the same, hence i have sent email to help lime email id Assist [[protected]@edenred.com] along with following information:
Ticket Ticket Date
Ref no. Amount of Expiry
428327 50 [protected]
428328 50 [protected]
428330 50 [protected]
428331 50 [protected]
428332 50 [protected]
428333 50 [protected]
428334 50 [protected]
428335 50 [protected]
428336 50 [protected]
428337 50 [protected]
428338 50 [protected]
428339 50 [protected]
428340 50 [protected]
428341 50 [protected]
428342 50 [protected]
428344 20 [protected]
428347 20 [protected]
428348 20 [protected]
Total 810
After some communication they asked to send scan copy of the same to check Barcodes are proper or not, after confirming the same they have refused to replace the same saying you can use at any of our affiliates if they are not accepting contact us from the affiliate itself.
As stated above everyone is refusing to accept the same and if i tried to call but unable to reach them either the calls kept on hold for more than hour or no reply at all.
The amount is small but if we can exchange our currency notes if it is spoiled due to any reason than why and how the Ticket Restaurants are not accepting.
Seek your help in resolving the same.
Thanks,
Deepak