Ovenstory Pizza — order was not delivered and payment not refunded

Address: Hyderabad, Telangana, 500081

I ordered 2 pizzas online on 7/10/19. After waiting for nearly two hours, i called the restaurant and initially there was some confusion between two branches on who would deliver my order. Later they told me they would be cancelling my order as the branch which was supposed to deliver was closed. My order id is 32357881. The amount hasn't been refunded yet. They don't even have a proper customer care to address public grievances. The website is really bad. They shouldn't take orders online if they can't deliver it and they should have informed me sooner. The lack of customer care support made things irritating.