Ovenstory Pizza — refund not received yet

Address: 194,3rd cross,Neeladri nagar, Electronic City phase 1, 560100

I have ordered pizza and coke (Order id: [protected]) which has been received very late due to which i had to have cold pizza.
Store owner told full refund will be initiated. When i confirmed 2 days later they told it has already been initiated but i haven’t received yet.

Order date:11 nov
Order was done via zomato. They have also not received any amount at their end.