[Resolved] OverCart — Incorrect product sent & poor customer service.

sameer.hussain97

from Mumbai, Maharashtra

May 5, 2017

Address: 122003

Website: www.overcart.com

Order #bst[protected].
I had ordered a 27 inches samsung monitor on 25/04/2017 & they sent me a 22 inches monitor instead.
After calling them up & sending emails multiple times, finally they picked up the monitor on 1/05/2017. I was promised that they will expedite the exchange for me and send me the correct product asap. However, neither they've replied with a satisfactory answer, nor i've received the product yet. All they do is just keep sending me scripted replies, no one seems be helpful there. Disgusting service! Will never recommend overcart to anyone.

Please help me in escalating this complaint and getting this fixed asap. I've attached the screenshots of the conversation i've had with overcart, you can clearly see their scripted replies.

Awaiting your response.

Thanks
Sameer hussain.

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Jun 5, 2017

Complaint marked as Resolved

OverCart customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

OverCart Customer Care's response Hello Sameer, as per our discussion. we will be calling you up and take it further. Trust, we never wanted you to experience any such scenario's.

May 11, 2017

Updated by sameer.hussain97 I was suppose to receive a call back on Tuesday from Aman, its Thursday now and still no update. The entire company is a lie and liars working in it.

May 16, 2017

Updated by sameer.hussain97 I was promised a refund before 15th May as my credit card statement generates on 15th of every month. The statement is out and there is no refund reflecting on it. Now I have to unnecessarily pay Rs.9139 to my credit card provider for the mistakes and delays done by overcart. Worst company ever that I've come across.