| Address: Agra, Uttar Pradesh, 282004 | | Website: www.overcart.com |
I purchased a refurbished Oneplus One from Overcart Order# BST[protected] in Aug 2015. Since I was travelling a lot I just checked the device and it was working fine so I assumed all was ok. A month later I tried to put in a SIM and it seemed that something inside was broken due to which the SIM tray was not coming out at all. After a little effort I finally put in the SIM. Now due to some reason I had to port and again I tried to put in the new SIM. But this time it did not come out at all. I called up Oneplus customer service and they directed me to a service center in Nehru Place, New Delhi. I requested the service center if I could send the phone by courier and they flatly refused.
So here is how I am in a big problem:
1. First of all I will never ever buy a refurbished phone from Overcart and request everyone to do the same. They are claiming that they have checked the phone 100%. If they checked it then why did this problem occur?
2. In case you do buy it check before hand that service center is there in your city. I am based in Agra and I saw that there was a service center in Agra but unfortunately it had closed down.
3. If I go to Delhi I will spend close to Rs. 6000 in 2 trips - one to deliver the phone and then collect it a few days later not to mention the inconvenience and wasted time for no fault of mine.
So I request Overcart and Oneplus One to help me here. Was this information helpful? | 
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