[Resolved]  OverCart — Order # bst[protected] - cancellation of order after payment

Address: Ernakulam, Kerala, 682017

Website: www.overcart.com

Sir / madam,

Please find below my order. When i tracked the same at your website for the past one week, it is still showing under processing. I have a confirmation from zest money regarding the payment of the same to over cart.

When i called your customer care yesterday, they told me that they will process the order today and send me the tracking details but today when i logged into your site, i saw that the status is "on hold". When i called up customer care, they said that the order has been cancelled and i can take back my down payment from zest money.

I have already entered into an agreement with zest money and they have confirmed payment to over cart.

I hope that my association with over cart and zest money will be a pleasant one and you will not give me a chance to regret.

Please provide me with a status as to when the product will be shipped and the estimated date of arrival at my place. I have tried to raise several queries but have no written response from their side.

Thanks & regards,

Parvathy anand