Pan Service Centre — physical copy not received

Address: CHANDLODIYA, Ahmedabad, Gujarat, 382481

Pan service centre,
Office no. 403, 4th floor, pinnacle pride,
Opp. Cosmos bank, tilak road, sadashiv peth,
Pune 411030, maharashtra, india

I changed the details in my pan card and hence applied for pan card online on[protected] &
Paid fees of 499/- on the above mentioned address.
I have send address proof and physical copy to the address said thru speed post on
[protected] and reached to destination address on[protected] with confirmed item delivery by speed post

However when i try tracking the status - shows as physical copy not received
It has been more than a week.
Sent an email to the relevant pan online support email address - no response
Number given in the website shows switched off.
Please assist in getting an update and pan card as well.

Orderid : ci240719-jht6084
Date :[protected]

Janak tripathi
[protected]
Ahmedabad, gujarat