Parimatch India — 14 days passed but not received withdrawal

I have a withdrawal of INR 200000 on 15th july. It has been more than 14 days but I have not received my withdrawal yet.

Everytime I am writing mail and chatting they are giving same reply of having patience. This amount is very important for me.
Please suggest me what to do?
May I raise this issue to the indian government?

Please help me.