Parimatch India — Money not deposited and not returned to my account

I had deposited 10000 rupees into my Parimatch account on 1st April 2023 at 1:14 PM. The money never came to my account and I was told it has failed numerous times times on email and chat and will be returned to my account. First I was told it will take 5 days, 5 days turned to 10 days and now even after 20 days I didnt get my money back.

Id no is[protected]