Parimatch India — Withdrawal not received

I had done a withdrawal of INR 200000 from Parimatch-in.com on 15th july 2023 which they are showing successful.
But it has been 10 days and I have not received the amount yet. I have shared my bank statement with them too.
I wrote mail, had chat with them, but they are saying only one thing that have patience, you will get your amount soon.

Please help me to get my money back.