Parimatch India — Withdrawal not yet credited to account

I have raised a withdrawal with Parimatch on 17.5.23 amounting to a small amount of 3k. But everyday, out of negligence, they are giving assurance of today and tomorrow. As per norms it is 48 hours, but now 72 hours have already passed and neither my bank account or betting account credited with the amount of 3k. It is still showing in processing and the agents are just ending the chat with an answer of it will be resolved soon.

Kindly look into the matter and help to resolve ASAP.