Parle — Parle Platina Black Bourbon - No Response After The Complaint on 03.07.2021

Dear Parle Team,
I bought few packets of Parle Platina Black Bourbon from Big Bazaar, Narendrapur; as my child is very fond of it.
It is very unfortunate that during consumption we found broken plastic pieces attached with the cream & it is very difficult to distinguish.
We are lucky enough this time as few biscuits were consumed by me & I got the plastic piece during chewing otherwise it would have been a severe food safety incident causing harm to my family.
How can a company design some premium variety with this poor quality of packaging? It is really disappointing.
Please do the needful to avoid such incident in future.

Note: Already emailed the same complaint on 03.07.2021to [protected]@parle.biz but no response till date. Is it the way a company operates? Very unprofessional & unfortunate.

Sankha Subhra Kundu
[protected]