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Passport Office Jalandhar

Passport Office Jalandhar — Harassment

I went to passport regional office today for my 1 year old baby. But the guard sitting there didn't let me in because I didn't have the print out of the appointment letter. Even if the appointment message was already there, still they wanted to have the appointment printout.
I mean why no body is keeping a check why is going on in the system. Why there are rules to harass the public.
The website was down and I came back to my home. Can anyone take an action on the RPO Jalandhar.
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    Passport Office Jalandhar Phone
    +91 18 1224 2114
    +91 18 1224 2115
    Passport Office Jalandhar Address
    Ambika Towers, 2nd - 3rd Floor, 14- Police Line Road, Jalandhar, Punjab, India - 144001
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