Passport Office Jalandhar — regarding passport renewal

Address: Kapurthala, Punjab, 144401

Website: www.consumercomplaints.in/new_complaint

My mother go in passport office today for change her date of birth and for add her qualification with proper documents but passport officer said is too long process to do it but still i have no problem for that i want to change date of birth and add qualification i don't know what his name he will set in the counter no.1 in jalandhar passport office he can not talk properly and not listen properly give me solution how i can change my mother date of birth and add qualification in the passport its urgent. This case already discuss with in help line number after that i will send my mother to go with documents and change it. Its urgent give me solution as soon as possible.
Regards
Jasmeet kaur