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Passport Office Surat Complaints & Reviews

passportindia.gov.in/AppOnlineProject/rpo/rpoPages/rpoSurat/suratRPO.html
1.4
Updated: Nov 28, 2023
Complaints 22
Resolved
6
Unresolved
16
So far, so good. Passport Office Surat is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Passport Office Surat will keep up the work and continue to help more customers with their concerns even better 🤝
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Passport Office Surat

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2
passport is under review for like a month
1
passport delayed for more than 40 days
1
Rude behavior and Denial to queries

Passport Office Surat reviews & complaints(22)

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T
Tushar2512
from Surat, Gujarat
Nov 28, 2023
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Server Issues Causing Chaos at Passport Office surat.

Address: A 102 shree vinayak residency, mota varachha surat 394101

Dear RPO surat.

I trust this email finds you well. I am writing to express my deep concern regarding the recent visit I made to the passport seva kendar (Besides Apple Hospital, Union Trade Center, 1st Floor, Indira Gandhi Rd, Udhana Darwaja, Bhatena, Surat, Gujarat 395002) for my son's passport appointment.

During my visit today, I observed a chaotic situation at Counters B and C, primarily due to what seemed...
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I
Irfan mithani
from Surat, Gujarat
Oct 7, 2023
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Pvr completed but Still don't arrive passport

Address: Khoja masjid Bhadrod gate HUSEINI Rd mahuva

Hii sir
My self irfan Mithani Riyazali. I have applied my passport for renewal on 9/08/2023. My file Number : SU01C[protected]
Since 23/08/2023 my police verification also completed but Still not received passport.
Almost 2 month completed. But still don't get my passport no one is given proper Answering call so many time I have done email also but not given proper answer.
Please let's me know when my passport...
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P
purvim
from Surat, Gujarat
Aug 25, 2023
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Police verification done but still my passport on hold

Address: Psk udhana
Website: Passport renewal hold on 3 month

My name is purvi Malviya. I applied for passport renewal.[protected] I visited psk udhana surat. Till now my passport on hold. I want to change my surname and correction in birth place which was(Mumbai - Rajasthan ) written in my old passport. I visit 3 time psk but nothing work. Till counter A it’s good. But counter B and apo department is very rude. My 3 old child also understands and said why r u shouting on my mumma. Every time they...
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D
desai.kirti
Feb 8, 2023
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Passport Delay at RPO

My niece's passport has been stuck at the Regional Passport Office for over a month. It currently says that the Police Verification Report for her passport application is under review. I am unable to book an appointment to inquire about it because all 60 appointments are gone within seconds, and they're never released.

I am very frustrated by this situation. I have tried calling the Passport Office, but I cannot get through...
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V
Vatsal Desai
Feb 12, 2022
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Passport Cover

I have accidentally applied for passport cover at PSK Surat. I was not allowed to see the product nor touch it. Now when I have received the product, it is pathetic. Probably the worst purchase ever from TATA. Now when I want to refund the product, it is not allowed. I am stuck in this situation where I don't want the product and I have paid the price that's not worth it. Please help me to get refund for the product....
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H
Hareshkumar Patel
Oct 28, 2020
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Counter C granting zone not working parallel with Counter A &B

Address: Surat

Counter A & B working on time since 8.30 am. but counter C start to attaining after 10. am. due to this visitors numbers are increasing, everybody seating without maintaining social distance. also who completed verification before 9 am. they have to wait more than 1 to 2 hours.

i am requesting management to improve system for better service.

Thank you....
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P
Pipaliyaakash3
Oct 13, 2020
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Documents regarding.

Address: Near apple hospital,udhana darwaja, surat. 395004

In the age of technology where the PM himself encourages the public of india to be digitally expand.. and he specifically described that the digital print of Aadhar card is accepted as same as physical aadhar, then how could you not accept?
We live far from psk centre and my father has to go all the way back for get that POSTED COPY of aadhar,
I also gave them my aadhar card but they wanted the full page view.. and in printed...
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Ismail1969
from Ahmedabad, Gujarat
Apr 28, 2019
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passport delay

Address: 394421

Reissue passport
dear sir / madam; date: 28/04/2019

i have applied for my re issue of passport on 25/01/2016 zubeda aiyub ugaratar file no: su[protected]
i came from dubai by emergency travel document on 21 january 2019 at chatrpatishivaji airport, mumbai
surrended my emergency travel document to immigration officer on now, i applied for my re issue of my passport
at reginol passport office...
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A
Afzal Abdullah
from Surat, Gujarat
Apr 11, 2019
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torture by passport officer at surat udhna gate itch building passport seva kendra

Address: Pass office udhna darwaja itc surat gujarat, Surat, Gujarat, 395009

I have been mentally harrassed by passport officer by delaying in reissue of passport in spite of requisite documents i can give ample evidence that intentionally in reissuance of passport of my daughter aayesha afzal noorani inspite of going for time with prior appointments with all documents even on 10/04/2019 there was an appointment of 10.30 p. M. This time one more excuse to submit bank pass book with photograph duly stamped by bank...
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R
riddhi Bhatia
from Surat, Gujarat
Feb 12, 2019
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delay in processing passport

Address: Surat, Gujarat

I have applied passport of my 2 kids who are minor on 26/12/2018 and there application/file no. Are as follows:
Su[protected] myra movik bhatia
Su[protected] dhyey movik bhatia

I have beein trying to take appointment for rpo online but every day i see appointment is booked try tomorrow but tomorrow never comes and available appointment shows future dates with appointments booked, how thats possible because...
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M
mehman7981
from Mumbai, Maharashtra
Feb 11, 2019
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passport delayed for more than 40 days

Address: Surat, Gujarat, 395009

Passport file nos. Su[protected] and su[protected] and pending for process since 28th december 2018. There is no method with which we are able to connect to the passport office. We are really fed up. Our all holiday booking has gone for a miss and we will end up paying much more than our budget. Kindly take it up with the regional passport office please....
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A
Anis Khalifa
from Ankleshwar, Gujarat
Feb 4, 2019
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passport is under review for like a month

Address: Navsari, Gujarat, 396427

Dear sir
My name is anis khalifa and my application number is[protected].
I have applied for fresh passport on[protected] and got interview on[protected] and completed police verification on[protected].
From that time till now my passport application status showing passport is under review at rpo. Then i manage to get appointment for rpo surat on[protected] and ask them what is the problem that my passport is under...
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B
borse vidya
from Surat, Gujarat
Oct 8, 2018
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passport process in late

Address: Surat, Gujarat, 394107
Website: passport office surat

Dear sir/mam
My name is vidya borse i filed an application in the passport office on 29/08/18 mu passport file is no su[protected] n dated 14/8/18 i have been asked to go to local amroli police station surat my passport has mor than one and a half months away at present my passport has been filed in the document commissoners office how long it will take...
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S
SnehaRamesh
from Sadat, Uttar Pradesh
Aug 8, 2018
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dresses

Address: Ahmedabad, Gujarat, 380015
Website: Facebook

I ordered 3 dresses and 1 leggings from nattashi before 3 days' the products i received today were totally different they delivered 3 plain duppatas or short sarees of very low quality and i ordered 3 dresses: they are totally fraud and involved in cyber crime. I saw the pics on facebook and ordered on their site : even i paid 2000 for the bloody stuff : even i didn't get any leggings ' i have been cheated. We should complain and take action...
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A
Anish H Gandhi
from Pune, Maharashtra
Mar 2, 2018
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protective passport cover service

Address: 395009

Passport cover service is facilitated by tata consultancy services ltd. (Tcs) (Under the value added service, as approved by ministry of external affairs (Mea), government of india) on behalf of tata international limited (Til).
It has been observed that many times general public coming for the passport appointment do not know anything about this service. They are just purchasing cover under the pressure of officers of psk. They perceive...
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M
mahendra maganbhai
from Surat, Gujarat
Jul 28, 2017
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payment status failed... refund money

Address: Surat, Gujarat, 395006
Website: www.consumercomplaints.in

I have applied for passport through online mode and make a payment of rupees 1500 using my bank of baroda bank debit card the amount got deducted from my bank account but the payment status shows failed. This deduction has not returned by passport seva kindly refund the amount

Applicant name: mahendra maganbhai kidecha
Application type: normal
Service type: fresh
Payment status: failed
Date of transaction...
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M
m3mahida
from Ahmedabad, Gujarat
Sep 23, 2011
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Passport in safe custody

Address: Surat, Gujarat

Hi,

I have applied for Tatkal Passport 1 year ago. I got the passport after facing many troubles. After few months I was asked to visit the police station for the Police Verification. I cleared that first verification with no issues. But even after that I was asked for the police verification 4-5 times!!!! can you belive that??? And even after attending the police verifications I got a call from the Passport Office Surat that...
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H
hitz2crazy
from Mumbai, Maharashtra
May 28, 2011
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Tatkal Passport Delays

Address: Surat, Gujarat

Hello Sir/Madam,
My name is Hitesh Gabani and my application no. is d001329. I had submitted for my passport renewal in Surat Passport Office before 25 days for tatkal by paying the tatkal fees and submitted all required documents and i am a business person and had a important meeting this week which i had clarified to Mr.Mahendra Kadva a senior office in this office which he had agreed to give my passport soon but everyday...
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I
Ilias ahmed
May 6, 2011
Resolved
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PCC not received

Address: Surat, Gujarat

My daughter had applied for Passport Clearence Certificate ( PCC ) required for US visa on 14th March and we should get it with in 10 days but till date the status shows that police inquiry not received, Where as DSP office has sent it on 4th April. When my daughter went to Surat Passport Office, one of the lady passport officer misbehaved and said we do nor have received police inquiry so we can not do any thing. Now the situation is her...
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K
kalpesh mistry
from Surat, Gujarat
Sep 28, 2010
Resolved
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urgent

Address: Surat, Gujarat

My name is KalpeshKumar D. Mistry. Fort Songadh Dist tapi. My Birth certificate verification is sent to DISTRICT REGISTRAR OF BIRTH AND DEATH, CHIEF HEALTH DISTRICT OFFICER, DIST PANCHAYAT OFFICE,DARIMAHAL ROAD, MOGLISURA,SURAT. From Surat Passport office. The passport authority sent three time verification to that office on 23/7/2010, 30/08/2010, 24/09/2010. to the Registrar office, But till now the verification has not been received by...
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