[Resolved]  Paytm Mobile Solutions — transaction done on paytm gateway unsuccessful money deducted

First i paid 835 on bsnl using paytm gateway using phonepe upi. Then bsnl send me a message that transaction was unsuccessful due to connectivity error at status api of paytm so i checked my phonepe app for details and their it show that the transaction was successful i contacted them and still they said that it was successful from their end and they had not received any refund i contacted my bank which also denied of receiving any kind of refund so it was obvious to me that most probably the problem is with the payment gateway provider which was paytm i contacted paytm they agreed that they will look into it but till now they have not given me any response, any update and so it has been already 13 days since transaction so i have no option but to take legal action on paytm. I have attached the utr reference number.
Was this information helpful?
No (0)
Yes (0)
Apr 29, 2020
Complaint marked as Resolved 
They contacted me and gave resolution on Twitter
Apr 29, 2020
Updated by Shaurya Anand
The fault was with BSNL . The master has been solved.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayTM Mobile Solutions
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    20042
    Pending
    0
    Resolved
    1743
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all PayTM Mobile Solutions contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR