[Resolved]  PayUMoney — BBMP Property Tax

Address: Bangalore, Karnataka, 560035
Website: bbmptax.karnataka.gov.in

Hi all,
I recently paid my bbmp property tax online via http://bbmptax.karnataka.gov.in for[protected]. I suppose to pay 1406. First attempt i tried to pay via my credit card, payment failed and it not even return back to bbmp website. Second attempt via online banking this time it took me back to bbmp website with failed status but it showed some message like "your transaction, check after two hours for payment ststus." after two hours my payment was successful. But my first payment amount is not yet returned. Bbmp simply put the disclaimer "bbmp is not responsible for any double/ excess payments." by looking at this i feel that bbmp know that online payment surely will fail for more then one time. I tried all contacts given in website. I tried to given grievance, it is not allowing to give grievance for 2017-18 payments. So i dont have option now, need to go bbmp office. Simply i could have paid in bbmp office, instead of making cashless transaction. I wonder when i will get my duplicate transaction amount back.
Thanks,
Nagarajan. K
[protected]
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May 21, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2017
PayUMoney Customer Care's response
Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team
Jul 09, 2017
Updated by gamerrajan
Thanks for your response. I created ticket given link. This is successful transaction id 17193331. I dont have failure transaction id, but i did the transaction 5-10 min before this successful transaction.
 
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