[Resolved] PayUMoney — irctc ticket cancelled but not yet refunded

[Resolved] PayUMoney — irctc ticket cancelled but not yet refunded

Y Yasaswini Tirumala from Bengaluru, Karnataka Jun 5, 2018

I have cancelled a ticket in irctc on 11th may (The payment for which, has been done through payu). Irctc website says that the money has been credited to my bank through payu but my bank statement clearly shows no sign of credit for that amount. Here are the refund details as given in irctc account: Transaction id: [protected] Cancellation id: [protected] Reference no. [protected] Refund id:[protected] Bank refund transaction id:[protected] Was this information helpful? No (0) Yes (0)
Jul 9, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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Comments

Rajkumar Gkp

from Varanasi, Uttar Pradesh

Jun 7, 2018

DECCAN GAMES PRIVATE LIMTED Order Amount: Rs 500.00
Payment ID:[protected]
Merchant Order ID:[protected]
Payment Summary Amount
DEBIT CARD Rs 500.0
Amount Paid Rs 500.00
Payee Info
Merchant Transaction Identifier
[protected]
Successful but not pay please refund

PayUMoney Customer Care's response, Jun 8, 2018

Verified Support

Hey rajkumar,

Please note that this is a successful TXN via PayUmoney Payment Id - 194413781 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 100000157340 in order to get the status at their end.

Regards,
Team PayU

Rajkumar Gkp

from Varanasi, Uttar Pradesh

Jul 8, 2018

Not pay