[Resolved] PayUMoney — refund is not credited to my account

Maja raj

from Mumbai, Maharashtra

May 16, 2018

Address: Thane, Maharashtra, 400610

Website: clubfactory

Clubfactory has been refunded an amount through payumoney to my federal bank account on 28th of april 2018. I still didnt get the refunded amount in my account. When i contacted my merchant (Clubfactory).. They gave me details of refunding the amount through payumoney channel. I hope u will respond soon to rectify this issue. Im attaching a screenshot of what clubfactory has given me as their clarification of refund

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Jun 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

Federal Bank Customer Care

from Delhi, Delhi

May 18, 2018

Hi Sir/Ma'am(Maja raj),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (9307) in the subject line so that our team can assist you.