[Resolved] PayUMoney — useless fraud payment gateway

[Resolved] PayUMoney — useless fraud payment gateway

S SaravananTE from Chennai, Tamil Nadu Oct 17, 2019

We purchased api for 70k+ to do the automation transaction for our travel agency. But every time the transaction amount is not settled to my customer. When we raise a request no response from the support team. They are keeping the money and everytime they are processing manually for more than after 30 days. This is stupid service and doesn't have a support team to respond to our queries. Once they get the payment, they don't care about customers. They don't care about this useless freaking stupid system. Was this information helpful? No (0) Yes (0)
Nov 18, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 18, 2019 PayUMoney Customer Care's response Hi, we'd request you to please raise your query through our via https://help.payu.in/ and our team shall assist you further. Regards, Team PayU
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Comments

Balram Pratap Singh

from Ballia, Uttar Pradesh

Oct 17, 2019

Today 3oct2019booked ticket from icirtc. Booking date7oct2019 LKO to GZB .Transaction ID-[protected].from SBI Card...1299.used for417=17on3oct atPu001035Tcn#[protected]...

But our ticket not booked...Therefore I request to you Please refund my mony in my A/C.. [protected].SBI Bank...

PayUMoney Customer Care's response, Oct 19, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Rajanpinoo

from Mumbai, Maharashtra

Oct 24, 2019

Dear team

I made a payment trough payu to AIRbnb. But AIRbnb has not received the payment yet and has been debited from my account.
Kindly find the transaction ID or PRN number-[protected].

Kindly refund my money asap.

Regards
Rajan Goyal
Pune
[protected]

PayUMoney Customer Care's response, Oct 25, 2019

Verified Support

rahualndroshan123@gmail

from Noida, Uttar Pradesh

Oct 30, 2019

I will pay payumoney 2 times on qutub minar, and money debited any 15 days left my money was not refund, please reslove this.

Citrus Payment Solutions Customer Care's response, Oct 31, 2019

Destination India

from Mumbai, Maharashtra

Oct 30, 2019

I have booked my Darshan ticket by them. But after 1 week past also I haven't received any ticket, neither anyone is picking the call. I paid 1600 INR. I want my money back.

PayUMoney Customer Care's response, Nov 1, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 280351865 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU