PC Jewellers — Diamond ring buyback dispute

Address: PCJ - South Extension, New Delhi F-47, South Extn., Part-I, New Delhi 110049 India

I purchased a diamond ring with 14K gold on 3/12/2016 from P.C Jeweller South Extension.

Now on 9/8/2022 I again visited the PC jeweller south extension for the resale of the same, and now they provided me with a very low estimate for the diamond ring.

Here is their Calculation they have written it on the bill itself.

Purchased value = 62, 526
90% = 56273
Missing diamond = 3600
of 0.06Ct
some other = 25
charges

Final exchange =[protected]+25)= Rs. 52648
value

This Value estimated by them is very low and itself clearly VOID the Terms and conditions of Buyback policy mentioned on the back side of the Original Bill.

According to the terms and conditions mentioned on the back side of the original Bill, you're supposed to buy back the DIAMOND at 90% of prevailing market rate and GOLD at 98% of the prevailing rate.
Now as they deduct the Rs. 3600 for the missing 0.06ct that makes the prevailing rate of Rs.60000 per carat of Diamond.

Now the Actual Calculation according to the terms and conditions on back side of original bill and prevailing value of Gold and Diamond

Net Diamonds at present = 1.00Ct
Value of 1Ct @ 60000 = 60000
90% of diamond value = 54000
14K Gold = 4.316gm
Value @ 3600/gm = 15537.6
Value @ 98% = 15226.84
Total Value = 54000+15226.82= 69226.84

I'm attaching bill and the diamond GIE authentication card

Now I need your help in resolving this dispute