PC Jewellers — No response on the order which I have placed and payed

Address: 213, anaj mandi subhash nagar, bareilly
Website: www.pcjeweller.com

Hi,
I have ordered a diamond nosepin from PC Jewellers from their site. It was mentioned that it will be delivered by 16 oct. Today its 18 oct, order has not yet delivered.
trying reaching to their customer care by email but no response
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    213, anaj mandi subhash nagar, bareilly
    India
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