PC Jewellers — Regarding Diamond riung brought from PC Jewellers, Nirman Vihar

Address: New Delhi, Delhi

We had purchased a diamond ring from PC Jewellers, Preet Vihar Branch in Jan 2013, along with some other gold and diamond jewellery. It was an engagement ring, and costed about Rs. 40000. Mr Subodh who was posted as Manager there had helped us finalizing out jewellery. The ring proved to be defective and one of the diamonds fell-off inn first week itself. We had taken the ring to PC Jewellers, Preet Vihar and got the diamond re-fitted. But since it was a design flaw, within 15 days another diamond came-off. This time we went back and were asked to make payment for the re-fitting of the diamond, which we made (About Rs.[protected] and we also insisted that the design flaw should be removed. But within few months another diamond came-off and last month another one. We went back to PC Jewellers, Preet Vihar on 13 Dec 2014 and asked to meet Mr Subodh, who had helped us the first two times, but came to know that he was transferred. Now there was a Mr Saurabh who is the manager. When we explained the whole situation to him, he mentioned that 'ring ke kunday ghiss gaye hain', meaning the rings' diamond holders have worn off. Mr Saurabh greeted us with a lot of attitude and told us that this is not PC Jewellers' mistake. Even after repeatedly telling him that the 2 diamonds had fallen off in first month of buying the ring, hence its a design flaw and not related to wearing-off of the diamond holders, he was unwilling to accept the mistake and kept on harping that we can not help you. Finally he asked us to go back and bring the bills etc so that he can look into the history of the matter. Another customer standing beside, who had also visited for a similar complaint of diamond coming-off, heard it all, and came for our support. It was then, that Mr Saurabh took the ring and issued a repair receipt. When asked who is his boss, he mentioned, he is the manager and there is no-one above him at that branch. When asked about the phone numbers of the owners, he gave a Karol Bagh Corporate office number and mentioned that you wont be able to speak with the owners. (Again look at the attitude!!). Please help resolve.