Peppertap — Order not received, but app status shows delivered (unethical and fraud behaviour)

Address: New Delhi, Delhi, 110075

Website: shop.peppertap.com/welcome

Order no: 2604552
Order placed on: 06/04/2016, ~ 7 pm

I placed the above-mentioned order at around 7 pm and got a confirmation about delivery by 10 pm in the night same day. Later got a message from peppertap around 8 that their executive have acquired the products and is on the way to deliver. I kept waiting till 11 pm but no one came to deliver. Later, the same night when i checked the order status on the peppertap app - it showed delivered. Upon contacting the peppertap customer care via their chat app, no response came through. I went on to check with my neighbours at 11 pm night if they have mistakenly received my order. Its around 4 pm on 07th april (The next day), still i have not recieved the order. Upon contacting the customer care via chat again, they just kept saying that they are checking.Initially they said, it will be delivered by 1 pm, but its around 4 pm now.. Still i am waiting. No clear communication from peppertap. No sympathy or sense o[censored]rgency from the company. This is disgusting.