Phonpe — recharge failed but amount get deducted.. no refund till

Website: www.phonpe.com

My balance get debited from my dcc bank account on 15 feb 2018 with amount of rs 509 and recharge is unsuccessful. The deducted still not get credited to my account and doesn't get any response from your side.
Before this i already made complaint but your customer care doesn't respond. Sooo please provide assistance and give solutions about it. Refund my debited amount as soon as possible. Ticket no.
#8002973..
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Hi my phonpe wallet deactivated plz information activated but not detail and poor service phone pe
I have made a payment through phonpe of electricity bill on 21/05/2019 but till now its not reflecting into MSEDCL's portal.

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