| Address: | Sunil Kumar Sharma Chief General Manager Service Prem Motors Pvt. Ltd. 5, IDC, Opp. Sec-14, Gurugram-122001 |
Dear Team,
I am Sunil Sharma cont no [protected] ...It is to formally lodge a complaint against your hotel services had provided to us. I am writing here after my worst experience while staying at your hotel. This is about the poor service with high customer dis-satisfaction. I believe in your brand & that’s why I choose your facilities after reviewing your website which portrays a completely different picture compared to reality.
I was very excited as we were on short term family trip but unfortunately during my stay experience was very terrible. We were unable to stay due to the inappropriate facilities & low standard of services.
The photographs you have uploaded & shared to entice the customers on internet + social Media to avail your hotels experience, in reality when we arrived everything was very unexpected & completely different which was horrible & beyond the imagination. The whole thing was unmanaged, poor level of hygiene wherein we had to wait outside for more than 2 hours to get rearranged the all essential things by your staff members. The whole area was uncleansed & there was a lingering smell inside. It was my worst hotel experience ever. I feel strongly that the description of the advertisement on your website should be changed as it is totally inaccurate & misleading the customers.
I can only assume that how disaster it can get in the case of others. I would like a full refund of my money that I spend. I don’t want to suggest & recommend anyone to ruin their vacation staying here. I am owed a refund for the disastrous holiday vacations. I would like to hear your reaction to all this . Look forward to hearing from you soon.
If you want to discuss any further please feel free to contact me directly at my contact or via regular mail at above address. Was this information helpful? | 
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