Printland — school bag & mobile cover

I ordered csutomised phone cover and school bag for myy kids birthday gift and its been more than 20 days now that i have not received any update from the company. When i check the status it still shows "processing", tried calling multiple times but they never pick up the call and everytime it gets disconnected. Seems like that the sole purpose of the company is to dupe customers. Worst experience ever. Their competitor is far better with respect to service.