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PRTC — Conductor denying aadhar card on digi locker app

R/sir I want to lodge complaint of bus conductor of PB11CM2834 Baijnath to Patiala on dated 30 june 2023.Sir my wife n children boarded at palampur bus stand to patiala.but conductor refused to accept aadhar card in digi locker app and said that this is not valid. I just want to clarify from ur side this app is not recognised by prtc department or by Punjab Govt.
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