Punjab National Bank Housing Finance [Pnbhfl] — Delaying Foreclosure letter HOU/WRJE/0717/409515

Pre closure letter request was initiated on 13 January, more than 60 days has been passed till pnbhfl is not giving me pre closure letter.
Multiple mail and followups with branch has been done still no resolution.
Escalated issue to Nodal officer also still no resolution.

Home Loan Details:-
Branch : WARJE
Customer ID: 1166475
Loan Account Number: HOU/WRJE/0717/409515

Please provide outstanding amount letter for complete loan closure amount.

Reason :- Flat cancellation (Maharera order number for your reference : Complaint No. CC[protected])
Builder Skyi Team will be providing cheque in favour of PNB Housing Finance Ltd. for outstanding loan amount.

Requesting to provide outstanding loan amount letter on urgent basis.
After loan closure is successful, i will be needing all submitted documents of property with NOC
on fasttrack basis.

I have also taken icici property insurance and hdfc life insurance linked against my pnb home loan.
Requesting to assist in getting remaining insurance amount from your insurance partners after loan closure.