Punjab National Bank Housing Finance [Pnbhfl] — non refund of processing fees making false promises

Address: Chennai, Chennai, Tamil Nadu

Respected sir

1. I had applied for a plot + construction loan in pnb housing finance omr chennai branch i paid a cheque of rs 5900/- sbi branch passed on 15/3/2019. Application number hou/omr/0219/656124

2. When i applied itself i asked them is my salary ok can i avail the loan they said it was ok and then processed my loan asked for so many additional papers i gave every thing. They made fi inspection in my house..

3. They also made tele verification and asked all details i am a central government staff.

4. After 10 days when i went directly to branch in omr chennai they told my loan was rejected due to low salary and loan amount was high. And my residence was in kochi and i am buying a plot in chennai so we can't process the loan.

5. Sir my simple question is this.. The basic criteria to check when a loan application comes to your bank is to see whether he had the repayment capacity and to check the kyc documents. If these two did not match they can sent this application back in beginning i would have applied in any other bank after completing all process and taking all signs and paper wasted 15 days of time and they deposited my processing fees suddenly and took the amount.

6. This is a serious lapse of service their motive is to get processing fees

7. I am a customer when i asked in mail the reason for rejection they said me.. As per internal norms they will not inform me what is the issue in my case

8. Please kindly look in this issue and get back my processing fees

Thanking you

Regards

P. Srinivasan
My mail id is [protected]@gmail.com