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Purplle.com Complaints & Reviews

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Updated: Jan 11, 2025
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Purplle.com reviews & complaints(354)

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S
Sneha Lakshmi
from Kottarakkara, Kerala
Jan 11, 2025
Jan 11, 2025
This thread was updated on Jan 11, 2025
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Rescheduling of product

I orderd some products from purplle on 3rd jan worth 3446 rs .it was supposed to be delivered on 7 th jan till now its not delivered . Everyday i gets resheduled today is 11 th jan now it got resheduled to 13 th . 1 week passed after the expected date of delivery. No response from customer service too. Either give my money back or deliver the goods. If your app cant deliver goods to a place please choose the option not deliverable to that...
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Lucky laxmi
from Kottayam, Kerala
Dec 9, 2024
Dec 10, 2024
This thread was updated on Dec 10, 2024
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Fraud&Cheating by the delivery agent

Address: Mumbai, Maharashtra, Kottayam, Kerala

I am ordered the product on November 29 the has not at been delivered to me after allowed of compliance there delivery agent in our area called us, then told does this is calling from my own number and can reach you after calling for delivery of the order after that we bought a code that come on our SMS saying that delivery would be done today or tomorrow morning and at around 8 o'clock we received a message in our mail and also via whatsapp...
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S
Shrishti prasad
from Lucknow, Uttar Pradesh
Aug 1, 2024
Aug 1, 2024
This thread was updated on Aug 1, 2024
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Badtouch by Delivery mam

Address: Mbbs girls hostel, dr.Rmlims,ardonamau,gomti nagar,lucknow, Lucknow, Uttar Pradesh

When i was holding the parcel then the delivery man ask to see the parcel but he intentionality touches my chest and that to two times... So i want you strictly take action regarding this situation......
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A
athulyasarath
from Ernakulam, Kerala
Mar 12, 2024
Mar 13, 2024
This thread was updated on Mar 13, 2024
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Cancel my prepaid order I didn't get my money back

I purchased from purplle app on 6 th march 2024 and also paid online. Order I'd[protected].Then the delivery date was 7 th march. But the delivery was delayed upto 9 th march . I cancel my prepaid order and the delivery agent returned product. My money is not credited till today. Please be back my money immediately... They said money is refunded. Immediately issue my money otherwise complained to consumer court....
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S
sahithi357
from Hyderabad, Andhra Pradesh
Jan 18, 2024
Jan 19, 2024
This thread was updated on Jan 19, 2024
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Order Id -46206675

I reported a non working electronic product for refund...they are repeatedly cancelling my return request..i need a refund.Why will i keep something that is not working
. And the reason they say is too
many returns from ur account wherein
they didn't provide "not working" option as a reason for return request

Later I spoke to customer care and selected the correct issue, still they rejected the return request...
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J
Jigisha Chavan
Dec 26, 2023
Dec 26, 2023
This thread was updated on Dec 26, 2023
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Used product return and refund

...i reported a used product for refund...they are repeatedly cancelling my return request..i need a refund. Why will i keep something that is used. And the reason they say is too many returns from ur account wherein this is my first return request ever sent. I hate purple. Please do not use this app. Very angry😡..and now they replied check email and all of that but they will still say the same in email that too many return requests..purple...
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A
anantathakur
Nov 23, 2023
Nov 26, 2023
This thread was updated on Nov 26, 2023
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Refund not credited to my bank account

Address: Kola Amodghata Mogra Hooghly West Bengal

Dear Sir,
No refund amount credited for the order no 4353×××× and 4389×××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

Yours faithfully,
Ananta Thakur...
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A
anantathakur
Nov 23, 2023
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Refund not received yet

Address: Kola Amodghata Mogra Hooghly West Bengal

Dear Sir,
No refund amount credited for the order no 43533××× and 43898××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest....
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A
anantathakur
Nov 20, 2023
Nov 23, 2023
This thread was updated on Nov 23, 2023
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Damaged items received

Address: Kola, Amodghata, Mogra,Hooghly West Bengal

Dear Sir,
I have shared damaged two items maximum images with purplle.com for multiple times and want to return this order 435337××.In this images damaged and leaked part is clearly visible.Also I shared the same to you through emails multiple times.But still you are asking about the damaged products images.

Sir, this is my earnest request to you please look into the matter and take necessary action in this regard...
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A
anantathakur
Nov 12, 2023
Nov 23, 2023
This thread was updated on Nov 23, 2023
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Empty box delivered me

Address: C wing, Purbasha Kola 712148

Dear Sir,
I placed an order for some product on Purplle.com and the order no. is #[protected]××××× delivered me dated on 10/11/2023.Now I cut the delivered parcel and not get anything inside that.I paid for that to the courier services and get nothing inside the box, the box is totally empty.

I frustrated in this situation and your worst services.My humble request to you please look into the matter and do the needful...
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J
Juhi khanna
Sep 29, 2023
Oct 2, 2023
This thread was updated on Oct 2, 2023
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Refund of my order 41003178 is due

Hi this is to inform that i order 2 items from purplle app on 18th of september, i received my order on 21st september ..i received a near to expiry product from purplle ..the product name was glamrs fuzz off worth rs 625 ..the expiry date on the product was october 2023...i rasied return request in purplle customer care via email and after so many calls and chats and sharing images with them ..they raised return request for the same and...
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N
Nisha Vijit Singh
from Delhi, Delhi
Sep 18, 2023
Sep 19, 2023
This thread was updated on Sep 19, 2023
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Lipstick Color is different Refund request rejected

I am normally used Nykaa for cosmetics online shopping. 1st time i saw purplle add on facebook so i want to try new. But i thoght its buggest mistake. order no. 40735839 Maybeline Lipstick is color is tottaly different shown on platfrom. I request for refurn 02 times online and 1 time by email. But they always reject to return request. They are giving the reason " Images not correct " I know images are correct they dont want to return the...
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G
Gayatri99
from Palladam, Tamil Nadu
Sep 8, 2023
Sep 8, 2023
This thread was updated on Sep 8, 2023
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My order delivery postponed again and again for no reason

I have placed my order on sep 2 the estimated delivery is sep 6 but the delivery has been postponed by the app on sep 8 now it again postponed to sep 10 even though when i checked their delivery partner site it shows my order had reached the destination a day before but it still postponed...
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A
Angela Rechuz
from Keralapuram, Kerala
Aug 5, 2023
Aug 5, 2023
This thread was updated on Aug 5, 2023
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Order issue

Address: Kollam, Kerala

I added my necessary products to the cart. And when proceeding the orders its showing 'something went wrong'

I tried it many times and using 2 different phones and accounts.

Still the same....
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A
Ajith4853
from Cherthala, Kerala
Aug 2, 2023
Aug 4, 2023
This thread was updated on Aug 4, 2023
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Vehicle noc

Address: Cherthala, alappuzha

I have cleared my two wheeler loan.
Vehicle number is KL32F0526
But I didn't received NOC from ur bank.
So please give me the NOC as soon as possible....
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2
21abhishek3
Jul 15, 2023
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Order Id 37460671

Dear purplle this is my first time order from the app of purplle and it got expired products in my order I tried to return them but the request rejected due to the system suspicion I am a first time user and my friend ordered it for me and payment with his Paytm as I don't use any online payment services due to I am minor as I applied for the return of the expired products a mail from purplle came and connect me with some others mail telling...
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S
Sindhi M
from Chennai, Tamil Nadu
Jul 11, 2023
Jul 31, 2023
This thread was updated on Jul 31, 2023
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Product not delivered but marked as delivered

Hi,
I ordered bella vita perfume and neutrogena hydro boost on 30th may. It was a prepaid order. The delivery time took so long than expected so I cancelled the order and in the app it was mentioned not to accept the order when attempted for delivery so I declined the order when the delivery partner reached out to me. But in the app it is marked as delivered and I complained about it to the customer care but its still not resolved...
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R
Ranishivam
Jul 7, 2023
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Rejected return request

I have ordered a head and shoulder shampoo from purplle.com on 2 july 2023. When I received the parcel and opened it I found that lid of the bottle was broken and whenever I push the pump for shampoo, the shampoo from the broken part is leaking. When I raised return request on the App, they have rejected my request by giving policy excuses. When again I raised the request they again rejected it by giving same reason. I tried to contact them...
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R
Ranishivam
Jul 6, 2023
Jul 6, 2023
This thread was updated on Jul 6, 2023
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Return request rejected

I have ordered a shampoo of 1ltr from purplle.com on 5 july 2023. When I received the parcel and opened it I found the bottle damaged. The lid of bottle was broken and shampoo was leaking from it. When i raised return request they rejected my request by giving policy excuses. And when I raised request again, they rejected it again .I mailed them also but received no response from their side. Now I have no way to reach them out . That shampoo...
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9
942460988
Jun 24, 2023
Jun 25, 2023
This thread was updated on Jun 25, 2023
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Return request reject and not responding refund I

Address: Ajivika bhawan rampayli Waraseioni 481331

Hello I have race complaint in purple.com because I have received damage leaked and damaged product but purple.com customer care is not responding and said this product is not written and not responded I have very disappointed because I have paid 6200 but product is not useful because all the product is very very damaged I have more that time call with purple.com customer and support and mail to customer but purple.com say said product is...
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