Claimed

Nykaa.com Complaints & Reviews

www.nykaa.com

1

Updated: Dec 8, 2024

Complaints 1121

Resolved

71

Unresolved

1050

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Nykaa.com

Having problems with Nykaa.com?

File a complaint and get it resolved by Nykaa.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Nykaa.com

Recently resolved complaints

View all complaints

Item not delivered yet nor refund processed - NYK-216562703-7937128

Return request cancelled and refund not done

Received damaged product

Most useful reviews

fake call on the name of nykaa

delay in delivery

Featured stories

Fake counterfeit health supplement delivered

My return request was rejected even though wrong product size was delivered

Spoilt product delivered, refused to arrange pick up

Nykaa.com reviews & complaints(1121)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear sir/madam,
My name is Kritika Sunam and on 29th of November, 2024 I had ordered 4 products which was supposed to be delivered on 3rd of Dec, but it got delayed and it has still not delivered to me that is why i cancelled my product through the consumer help of Nykka beauty as I am out of India Currently, They have still not Refunded my amount and they have the worst service as they say that they have discount in the Pink Friday...

Helpful

Found this helpful?

Write a comment

Hi there my name is Richa Kalyani and my nykaa id is registered against my number [protected].Recently I ordered a ponds sunscreen from nykaa but they sent me a lakme sunscreen instead of ponds sunscreen. I requested return for the wrong item but they rejected my return. I called their customer care team multiple times asking for help but they disconnected my calls without attending. Finally when my call was answered they told me that they...

Helpful

Found this helpful?

Write a comment

I have been calling them since last 5 days regarding the same problem, and there is no update to my issue .
It is so irritating to have same replies every time.
My flight is on 2nd dec, expected delivery was 29th November 2024 .
But they have not yet delivered.
I have been complaining that there is some misroute issue showing in my delivery tracking app since a week but no response.
My parcel stands undelivered...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Kerala

Complaint Regarding Poor Service and Missing Items

I am writing to express my dissatisfaction with the service I have received from Nykaa. I have experienced several issues with my recent orders:

1. **Order #NYK[protected]**: Missing items and no replacement provided.
2. **Order #NYK[protected] & #NYK[protected]**: Similar issues with missing items, delayed delivery, and incomplete refund....

Helpful

Found this helpful?

Write a comment

I had order an item in Nykaa Fashion and due to incorrect fitting, i had assigned for return. on 2nd August it got approved. Order ID - NYK[protected]
Since then no pickup has happened nor the refund. I got multiple message saying pick-up is cancelled (no reason mentioned). I created a issue at their site, called the helpline. No action is taken.
Looks like Nykaa doesnt want to pick the item, hence doesnt need to refund...

Helpful

Found this helpful?

Write a comment

Hi,
i have placed order with NYKAA BEAUTY on 31st july and i was to receive it on 2 august 2024 but i did not and i waited till 3rd august and called them regarding it on 4th but it still delayed and all they did was escalated the issue and no resolution and i waited patiently after that but continuously for three days i kept on receiving messages that delivery unsuccessful when i did not even receive a call from delivery agent.br...

Helpful

Found this helpful?

Write a comment

As I have ordered a product from nykaa and I was ordered last month and was not delivered to me a was delaying again and again and then at last it was returned to warehouse without any delivery attempt was made and no contact was made to me as i wanted the product on emergency it was not delivered to me on time then I have raised complaints many time but then they again ordered the product manually and the earlier order amount was refunded...

Helpful

Found this helpful?

Write a comment

Hello Team,
I placed an order on NYKAA on the 16th July and it was supposed to be delivered by now but the app simply says "In transit" since 17th July and no progress. Every time I contact NYKAA, the say that the issue is escalated and they need more time. I have waited until today as they promised I will receive the parcel or they will refund. But now, they want me to wait again for 48hours. I Cannot wait anymore as they are giving...

Helpful

Found this helpful?

Write a comment

Few of my items are missing from the parcel and my request is cancelled from your end . Need immediate assistance. What kind of fraud is this. Order id- NYK[protected]. Instead of raising complaint they just rejected my request for the same. Rubbish service...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have returned my parcel from 29 February and I have not received my refund amount in my bank. I tried to contact the customer care service but no response till now. In the nykaa app it says that my refund was successful but I have not received the money yet. I want to file a complaint to receive my refund money back....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: NYKAA E-RETAIL LIMITED

Hi,
I placed an order with Nykaa(Order Number NYK[protected] on 4th February for 13 products & paid them 3809 Rs in total. They delivered 3 products on 6th Feb and out of which 1 product(Dove body wash) is not part of my order. I have not received 11 products from my order for which the total cost is Rs.3521. I kept raising tickets with them asking for a refund of Rs.3521 or deliver the remaining products but they rejected...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I bought a jimmy choo sunglasses from ntkaa fashion, on receiving the order I found it to be a fake product- cheap plastic build, no brand box, no card of authentication or brand bill. I submitted multiple images of the product as they requested, l but still the return is on hold citing that they need some internal enquiry whileas there was a 7 days free return policy. Despite of not carrying any checks before dispatching the order and selling...

Helpful

Found this helpful?

Write a comment

Address: Pune

We have Order No. NYK[protected], we haven't received yet but application showing delivered. appreciate support on investigation....

Helpful

Found this helpful?

Write a comment

Ordered 5 items received 1 item that too wrong and from different company.
Return request was cancelled by them. Contacted customer service but they blamed us....

Helpful

Found this helpful?

Write a comment

Address: Lower Parel, Mumbai-400013

I received damaged products from nykaa so I raised a return request hoping for a refund for those damaged products only to see an outright rejection for return pickup . Not only did they refuse to refund back my money for the damaged products but they also flat out rejected my return request. This kind of behaviour is unacceptable ! So kindly ensure that justice is delivered to me as soon as possible....

Helpful

Found this helpful?

Write a comment

Address: Lower Parel , Mumbai-400013

This is regarding missing products from nykaa ! Though I’ve already paid for those missing products, nykaa is refusing to return my refund by making multiple excuses that they’ve sent the products in perfect condition and that they’re sorry . It’s very disappointing and frustrating so kindly address my issue asap so that my grievance is resolved immediately. Thank you!...

Helpful

Found this helpful?

Write a comment

I ordered a Monte Carlo sleeveless off white jacket but I received a full sleeve jacket of another company in the box. The jacket is folded and packed into the cap of Monte Carlo jacket so that the product seems to be the original. All the tags and price details are on the cap and there is no tag or seal on the jacket. That jacket is old and used. When I registered a return request in nykaa, they rejected my request by saying that their investigation...

Helpful

Found this helpful?

Write a comment

I have ordered Stylum Womens Bandhej Printed A-Line Kurta With Dupatta (Set of 2) my order got confirmed on 04Jan 2024
And it's expected delivery was on 10th Jan 2024 bluedart no is
[protected] not received product from them.
I have CC camera footage of whole week...

Helpful

Found this helpful?

Write a comment

I received wrong product from nykaa. I raised a return request which is cancelled by nykaa by saying that they have dispatched right product. They didn’t provide me any proof of that they dispatched right product. The customer care didn’t response positively. I called multiple times to the customer care of nykaa but They said that once the return request is cancelled nothing is done on their end...

Helpful

Found this helpful?

Write a comment

I had ordered garmwnts from nykaa fashion which is supposed to be deluvered on 14jan 2024. But till now there is no trace of shipment delivery . Support executive are not guiding, giving false info abput location of shipment. Overall i didnt get any support from there. Order Id NYK[protected]...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR