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Qatar Airways Complaints & Reviews

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2.2
Updated: Aug 21, 2024
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Missing baggage

Qatar Airways reviews & complaints page 2

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S
SonuShah_18
Aug 15, 2022
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Baggage Missing 7 days

I flew from Dallas(USA) to Ahmadabad (India) on 8th August last Monday and it's 15th August today ane I still did not receive my baggage ane no one even help me for that....
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D
Deblina_Sarkar
Aug 12, 2022
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Delayed and mishandled baggage - Montreal Convention

The Montreal Convention was triggered in the case of PNR SIXLRC as the baggage
1) did not arrive with my flight on 04.07.2022
2) wrongly delivered on 09.07.2022 to an address which was clearly indicated as not my current address beyond 06.07.2022, without calling in beforehand and verifying even after repeatedly informing Nagpur staff and reminding them of my PNR (where onward flights and start and end destination were clearly...
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M
Melkies
Aug 12, 2022
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No Feedback on complaints

Tuesday, 4 July 2022:
• Flight QR1364 - Qatar Airways
• Ticket Number:[protected]
• Upgraded to Business to experience the Q-Suite. A few days before departure, we received an email that the aircraft had changed. Our travel agent called Qatar and Qatar confirmed that Q-Suite will be onboard the new aircraft (the travel agent has voice recordings of this as well). When boarding the flight, there was no Q-Suite...
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V
vishnu sharath
from Chennai, Tamil Nadu
Aug 9, 2022
Sep 18, 2022
This thread was updated on Sep 18, 2022
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Baggage missing

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to...
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H
Hritha
Aug 8, 2022
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Baggage not arrived even after 48 hours

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to...
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A
abriemuller
Aug 3, 2022
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Pre paid seats booked changed on actual flight

We pre-paid seats for 4 people on the Qatar Airways web site for a flight from Johannesburg to Paris only to find out that the seats we booked differ from the actual seats on the aircraft.

We booked our seats so that we would sit next to each other but ended up sitting next to strangers.

When we complained to the air hostesses they told us that the aircraft configuration must have changed from that what we saw...
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D
Devy Kartika Ratnasari
Aug 2, 2022
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Failing to Notify Customer

Dear Qatar Airways,

I'd like to file a complaint since I had bought the flight ticket but I was being denied boarding. It was said that my ticket was invalid.

I bought the ticket in advance on April 18, 2022 - a return ticket Stockholm - Jakarta, Jakarta - Stockholm. I got an email confirmation along with the e-ticket. It was written that the booking status was confirmed.

My flight to Jakarta...
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J
Jafsheer
from Kozhikode, Kerala
Aug 2, 2022
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Request for Lost Luggages

Sir
I am Jafsheerkhan KS, tried to travel in Qatar Airways flight QR 2, from London Heathrow To Calicut on 25 june 2022, its Connection through Doha, but during the time of Departure I cancelled my travel for some health issue, but I lost my two check in Luggages No. O[protected] and O[protected] . it include my valuable Certificates and other important documents. I already registered complaints in heathrow Airport, still I didnt...
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B
bsasidhar
Jul 18, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
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Not received my redemption amount of $50 to my PayPal account

I had cancelled the ticket Booking reference No. (PNR):J4O4PT from Riyadh to Bangalore and Back on[protected]. The refund amount is SAR 3821.00. The payment for the ticket was made through my Bank Debit Card. The refund amount has not been credited to my bank account so far. Kindly expedite the issue and confirm....
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Y
Yunarocha
Jul 14, 2022
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Mishandled luggage

I left from Brazil to Bangkok June 9th, arrived in Bangkok June 11th, my luggage wasn’t there, there was a delay. At the airport they gave me a form to fill and said that I should receive my luggage between 24-48 hours, I received it almost 4 days later, on june 14th (on my file was saying that my luggage was lost since 10th, even before I arrive on my final destination). They said I would have my expenses paid as I didn’t have things...
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D
dipayan1976
from Mumbai, Maharashtra
Jul 10, 2022
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Rude behaviour of ground staff

Address: mumbai

Dear Qatar Airways,

I would like to raise a formal complaint against your ground staff.They heckled me and my wife and threaten me at Mumbai airport. Employee name Rashid Khan ground staff Mumbai. Linkedin ID https://www.linkedin.com/in/mohd-rashid-khan-366b5a10b/.He threatened, heckled, and misbehaved with me and my wife for over baggage which we were ready to pay for. I have all detail of the conversations we had. Please...
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P
Parthaganrai
Jul 8, 2022
Sep 19, 2022
This thread was updated on Sep 19, 2022
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Delayed / Missing baggage

I traveled from Chicago to Kolkatta via Doha on July 2nd. However my checking baggage didnot arrive when I reached Kolkatta. The staff at the airport filed a PIR and mentioned they would deliver the baggage within 24-48 hour. It has been more than 5 days and no update yet.

The lady provided a contact number[protected] and email to check the status in case I dont hear back.
Have tried reaching them but no response.br...
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N
nshariharan
Jul 7, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
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Baggage yet to be received - QR 720/572 Seattle to Bangalore

I travelled from Seattle USA to Bangalore via Qatar Airways QR 720 from Seattle to Doha and then QR 572 from Doha to Bangalore on 3rd Jul. However the flight from Seattle to Doha was delayed and I missed the connecting Flight to Bangalore. So Qatar airways arranged my trip via Bombay through QR 556 and then Vistara airways from Bombay to Bangalore. However, I did not get my 1 Baggage at Bombay airport. I checked with Qatar airways and they...
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H
Harish Sivanandan
Jul 6, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
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Missing Baggages (Booking ref:V97FPF)

Address: Sreehari, Kuzhimathicaud PO Kundara Kollam-691509

Dear Sir/Madam,

I travelled with my family from Manchester (UK) to Trivandrum via Doha on Sunday 3rd July, landed in Trivandrum the next day, 4th July. We had checked in 4 bags, but on arrival received only 2 bags. I had filled in the complaint form for the missing two bags at the airport before going to my destination. Now its been more than 48hrs since we landed and no news of the bags. I called baggage service at Trivandrum...
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M
manojnagendra
Jun 30, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Double charged for upgrade - No refund since more than 4 months

Terrible experience with Qatar Airways. PNR - PW9IVB.

Paid Rs. 1, 05, 711 for an upgrade to business class from BLR to IAD on Feb 19th, 2022 - amount got debited from account, but upgrade was not successful. Then the second time, used Credit Card to purchase the upgrade which was successful. The

State Bank of India says the online banking transaction is settled with the merchant. Almost 4 months now, and I...
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B
binjig
Jun 23, 2022
Aug 12, 2022
This thread was updated on Aug 12, 2022
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Change in destination and missing all bags

This is regarding our International flight from SFO to AMD (which was supposed to be Mumbai):
Journey start date: June 16, 2022
Booking reference# 27SW9U with Qatar
All 4 passengers' last name is the same.

To say this was one of the most chaotic and stressful international flights will be an understatement. It was supposed to be fun & memorable for our family.

2 key issues:
1. No...
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G
Giuseppe Carusi
Jun 17, 2022
Jun 17, 2022
This thread was updated on Jun 17, 2022
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Customer Call Centre misinformation

Hi there,

I would like to lodge a complaint about the unacceptable experience I had with the call centre recently.

On May 21st, I had to amend my departure date, so I have unknowingly requested a refund for booking reference WUE5YD

On May 22nd, I contacted the call centre asking to reverse the refund request, the operator explained that when the request for a refund is actioned it is unreversible...
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S
Sreerag Venugopal
from Palakkad, Kerala
Jun 15, 2022
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Refund for double transaction

I booked an air ticket with Qatar airways on 23rd May. The first transaction failed but the amount has been debited from the account. But I didn’t get any mail or messages for the failed transaction. The second transaction was successful and got the ticket. When I contacted the Qatar airways customer care they said they have only received one payment (ie second) and told me to contact the bank. When I contacted the bank they asking for...
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N
nikhilsivap
from Chennai, Tamil Nadu
May 10, 2022
Jan 16, 2023
This thread was updated on Jan 16, 2023
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Missing baggage

Address: Nellore Andhra Pradesh

I have travelled from Dallas (QR730)- Doha (QR528)- Chennai, started on 08th May'22 and reached Chennai on 10th May'22. Our flight landed ~2:10AM and I waited at baggage counter No 3 for 70 minutes and one of the Qatar guy came and told me that my baggage is missing, after the last bag came through. It seems they missed 22 bags the previous day. They are not sure of where the baggage is meaning whether it is missing in Dallas or...
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I
Iqbal Shahid
May 7, 2022
May 7, 2022
This thread was updated on May 7, 2022
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Request for refund

Address: 宿河原, 6-6-20tama ku shukugawara

Sir my name is Iqbal shahid my booking no for refund is (PLN2YN )my case no in your digital team on 14th april2022 case no( CAS[protected]Z7Y4H6 ) almost 25 days ago but until today 7th may2022 no response and no email answer or reply from customer care so plz plz tell me about my refund I am very thankful to you...
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