Rainbow Hospital — rude behaviour by a front office executive

Address: Flat no B702 Nester raga apartment mahadevpura, 560048

I met with front desk employee name vina marathalli rainbow and she is introducing herself as head of this hospital. She is very rude and arrogant lady. When i asked her to meet her supervisor to raise a complaint she is saying no one is senior above her and she is all in all. Is it a private hospital? Why are we paying this much.. Is it due to this type of bahaviour.. We did not expect this type of behaviour from medical employees.. Your employees do not care to the patients.. They have not been taught behaviour management..