[Resolved] Razorpay — Amount deducted but product not received

[Resolved] Razorpay — Amount deducted but product not received

S Signature01 Feb 22, 2021

I had booked a bicycle from your merchant Trendmart Hub and paid Rs 999 on 17/02/2021 but till now product not received neither amount refunded. Please arrange ro refund the amount. Order details: trendmart hub ORDER #2836 Thank you for your purchase! Hi we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Electric Bike Fat Tyre Electric Bicycle 26" 4.0, 500W Powerful Motor, 48V 10Ah Removable Battery and Professional 7 Speed × 1 Rs. 999.00 Subtotal Rs. 999.00 Shipping Rs. 0.00 Taxes Rs. 0.00 Total Rs. 999.00 Customer information Shipping address Billing address Shipping method Standard Payment method Razorpay cards_upi_netbanking_wallets_ — Rs. 999.00 If you have any questions, reply to this email or contact us at [protected]@gmail.com Was this information helpful? No (0) Yes (0)
May 12, 2021 Complaint marked as Resolved No step had been taken for resolution. Razorpay customer support has been notified about the posted complaint. Verified Support Feb 23, 2021 Razorpay Customer Care's response Dear Harpreet, We have noted your concern and have raised a request on your behalf with ticket ID [5100952]. Also, a dispute has been created for the transaction and we are getting this checked with the merchant. Please allow us some time, our team will provide you with an update over the same email thread in the shortest time possible. Regards, Anas Team Razorpay Mar 02, 2021 Updated by Signature01 Require updation regarding my complaints. May 12, 2021 Updated by Signature01 Issue is not resolved.
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